Eligibility for Cancellation:
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Orders can be cancelled within 24 hours of purchase.
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After this period, cancellations may not be accepted due to the custom and production-based nature of our products.
Cancellation Process:
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To cancel your order, please contact our customer support team via email or phone.
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Include your order number and a brief reason for cancellation.
Exceptions:
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Certain products or services (e.g., custom-designed graphics, special-order items) may be non-cancellable. Please check the product description carefully before purchase.
Refund Policy
Eligibility for Refund:
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Refunds are considered only if the product is:
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Defective
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Damaged during shipping
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Not as described or incorrect
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Reporting Issues:
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Please inspect your product upon delivery.
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Report any issues within 7 days of receiving your order.
How to Request a Refund:
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Contact our customer service team with:
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Your order number
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A description of the issue
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Clear photos of the defective or damaged product (if applicable)
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Processing Time:
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Approved refunds will be processed within 7–10 business days.
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Refunds will be issued to the original payment method used at the time of purchase.
Non-Refundable Items:
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Custom-designed graphics
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Digital downloads
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Products for which the production process has already started
Contact Us
For any questions regarding your order, cancellation, or refund:
📧 Email: goldtechgraphics@gmail.com
📞 Phone: +91-9818360956